GENERAL QUESTIONS
How do I open an account?
I have forgotten my password?
I have forgotten my username?
How do I find my “Secret question”?
How I can make a printscreen (screenshot)?
How do I find user ID?
I have forgotten my registered email address
How can I change my registered email address?
Can I have more than one betting account in Tobet?
Are my personal details that I have inserted safe at Tobet?


FINANCE QUESTIONS
In what currency can I open a betting account?
How do I make a deposit to my account?
How quickly deposit will be credited to my betting account?
Can I make a deposit to my friends Tobet account?
Are there any fees for deposits to Tobet betting account?
How do I make a payout?
Does Tobet have a withdrawal minimum amount?
What are IBAN and SWIFT and where do I find them?
How quickly will my withdrawal request be transferred to my bank account?
Can I make a withdrawal from my Tobet account to my friend?


QUESTIONS ABOUT BETTING
What is the maximum limit on a certain bet?
What should I do if I would like to place a larger bet?
How can I keep track of my bets?
When are the results registered for a certain ticket?
How do I place a single, system bet, multibet and/or banker?
What is 100% theoretical payback?


QUESTIONS ABOUT POKER
How do I create a poker account?
I’m trying to register my account and I’m asked to verify my friend’s alias?
How do I deposit money to my poker account?
How do I withdraw money from my poker account?
Can I transfer money to another player (buddytransfer)?
What sort of bonus does Tobet offer?
I have won a tournament but my winnings have not been paid out yet?
How can I find the password for a freeroll?


QUESTIONS ABOUT CASINO
How do I play in the Casino?
How do I deposit money to my Casino account?
Can I play without spending money?
How do I play a tournament?
What happens if I lose my connection during the game?
The game doesn’t start when I click on a link?
Can I trust Tobet’s Casino?



GENERAL QUESTIONS


How do I open an account?

Click "Create account" in the upper right hand side of our homepage and complete the process. You will need to complete 3 steps of registration before your betting account is ready for use. Please make sure to fill in all the details correctly. If incorrect information on your betting account has been submitted, your account will be deactivated. You may be asked to provide us with identification ID, which will confirm information you have inserted during the registration process.


I have forgotten my password?

Click on this link: Forgotten my password, enter your email address registered with your account and hit "Send new password" to generate a new password. If you do not receive your password within a few minutes, please ensure that your mail server did not classify the e-mail as spam and therefore automatically put the email in a separate folder (Junk e-mail folder).



I have forgotten my username?

Send an email to support@tobet.com and include the answer to your "Secret question". If you don’t remember the answer then please supply your address, phone number and date of birth.


How do I find my “Secret question”?

First you must be login to your betting account. Click on “My account” and “Edit account details” and down you will find your “Secret question” and “Answer”.



How I can make a printscreen (screenshot)?

A printscreen (screenshot) is a copy of your screen which can be attached in an email and sent so we can see your payment has been made.

A printscreen is created by opening the window where the payment has been completed and by pressing Alt+PrtSc. After pressing Alt+PrtSc, the printscreen has to be pasted into a word-document or paint before being sent as an attachment in the e-mail.


How do I find user ID?

Login to your betting account and click on “My account”. There you will find your user ID, Full name and your registered email.
Your user ID contains digits only and is usually 3 to 6 digits long.  Your username can be found in the upper part of our webpage, once you have logged in into your betting account.


I have forgotten my registered email address.

Send an email to support@tobet.com and include the answer to your "Secret question". If you don’t remember the answer then please supply the address registered with your Tobet account, your phone number and date of birth.


How can I change my registered email address?

You can change your registered email address by logging in to your account and visiting “My account” and then “Edit account details”.


Can I have more than one betting account in Tobet?

No. According to rule 1.9 on our Rules page ''It is not allowed to have more than one betting account per customer.''


Are my personal details that I have inserted safe at Tobet?

Information given by a customer to Tobet cannot be given or sold to any third part for commercial reasons. In any case of account abuse, Tobet can provide your information to other interests so they can obstruct abuse.

Back to top


FINANCE QUESTIONS


In what currency can I open a betting account?

You have an opportunity to open your betting account in PLN (Polish złoty), HUF (Hungary Forint), RON (Romania New Lei) or EUR (Euro).


How do I make a deposit to my account?

There are four ways to make a deposit into Tobet´s account:
1) Credit card. Customers outside Poland, Hungary and Romania for security reasons we ask to send copy of an ID and Credit Card (both sides), before you can start using it.
2) Bank Transfer. See "Deposit info".
3) Moneybookers. See "Deposit info".
4) Instant Bank Transfers. Use your own bank account through P24 payment system to make a transfer. It is safe, secure and fast!

Please do not hesitate to contact support@tobet.com if you have any further questions.


How quickly deposit will be credited to my betting account?

1.) Deposits with a credit card, virtual credit cards and e-wallets will be transferred to your betting account immediately.

2.) Regular bank transfer can take up to 3 bank days, before it will be credited to your betting account.

NB! Do not forget to enter your username/user ID into payment details field.

3.) With a bank link transfer/instant bank transfer money will be added to your account immediately.

4.) Deposits with Moneybookers accounts will be credited to your Tobet account immediately as soon as all required deposit steps have been completed.

If you do not receive money into your Tobet account after all required deposit steps have been completed, contact our Service Desk at support@tobet.com


Can I make a deposit to my friends Tobet account?

You can only make deposits using your personal bank account, Moneybookers or credit card issued on your name.


Are there any fees for deposits to Tobet betting account?

Tobet does not charge you with any fees for deposits. However, banks, credit cards and e-wallets do. The fees will vary, so please check our “Deposit” section.


How do I make a payout?

To make a payout, login to your account and click on "Payout". Enter your bank details and click on "Register". Enter the amount that you would like to withdraw and click on "Payout" to accept.

You can withdraw funds to your e-wallet accounts such as Moneybookers.
All payouts are normally handled through an ordinary bank transfer.


Does Tobet have a withdrawal minimum amount?

For bank withdrawals, the minimum amounts are: 30 Euro, 60 Euro (to other countries). Moneybookers minimum withdrawal amounts are following: 100 PLN, 7000 HUF, 100 RON, 30 USD or 25 EUR.


What are IBAN and SWIFT and where do I find them?

IBAN is an international bank account number and SWIFT is the international code of your bank. Both make international banking transaction easier. The numbers may be listed on your bank statement, in your e-bank under “Bank”, “Settings” and “Account No, name, IBAN”. If you are unable to find this information, please contact your bank and ask them.


How quickly will my withdrawal request be transferred to my bank account?

Tobet will process your withdrawal request as soon as it is registered. Bank payouts are handled manually through an ordinary bank transfer and transfers can take up to 5 banking days.

Tobet processes your Moneybookers withdrawal request during working hours Monday to Sunday 9-17. During these times we are trying to process your withdrawal request as soon as possible.

Please do not hesitate to contact support@tobet.com if you have any further questions about the status of your withdrawal.


Can I make a withdrawal from my Tobet account to my friend?

You can only request a withdrawal to your own bank/Moneybookers account.

Back to top


QUESTIONS ABOUT BETTING


What is the maximum limit on a certain bet?

The maximum limit is individual from one bet to another. If you try and place a bet and the amount exceeds the maximum limit you will receive a message telling you the amount that you are allowed to place on the bet.


What should I do if I would like to place a larger bet?

If you want to make a bigger bet on a particular match, you can send a request for extra stakes through the 'manual acceptance' function on our website. This will pop up automatically when you try to place a bet that's over the limit. Our bookmakers will then decide if we can raise the limit and by how much, and you will get a response within 30 minutes. The function is available 07:45 CET to 23:00 CET.

Outside these hours, you are always welcome to write your request (including match, odds and stake) to support@tobet.com, and it will be considered.

How can I keep track of my bets?

Login to your Tobet sportsbook account and click on "My account". You are now able to see your transactions and tickets.


When are the results registered for a certain ticket?

We will register the results as soon as we have received official lists with confirmed results.

Back to top


How do I place a single, system bet, multibet and/or banker?

Single
Place a bet on the outcome of an individual game or arrangement.

If for example you wish to bet 10 EUR on Arsenal vs. Liverpool with the odds 2.00 for Arsenal, your possible winning would be (10 x 2.00). If Arsenal wins your net profit in this case would be 10 EUR.


System bet
Place a bet on a combination of three or more games in one single ticket.

You can choose to bet on certain combinations of games out of the ones that you have chosen (for example 3 triples combining four games), or all combinations of your chosen games (singles, doubles, triples and combinations of four games).


Multi-bet
This is where you place a bet on the outcome of more than one game or arrangement. In a multi-bet all the results of the games has to be correct for you to win.


Banker
In a system bet you can choose to have one or more so-called banker games. The outcome of the banker game has to be correctly chosen for you to win the ticket.

To find more information on how to play a single, system bet, multi-bet and/or banker, please see our betting school .


What is 100% theoretical payback?
 
Tobet offers 100% theoretical payback on certain matches from time to time; this means that we have removed our own profit margin. You will receive some of the markets highest odds for all outcomes.

100% odds (or close) match
100% odds match - odds on the betting outcomes without bookmaker comission. 100% odds on the match mean, that if you bet all possible betting options on presented odds (1-x-2 or 1-2)  for the same gross win on each outcome, you will not lose your stake.

Back to top


QUESTIONS ABOUT POKER


How do I create a poker account?

Follow these guidelines during the registration:

    * Download the poker client and login by using the same username and password as you have registered for your betting account.
    * If you have played in the Prima Poker network before, it’s important that you use the same alias and e-mail address as you did when registering your first Prima Poker account.
    * f you can’t register your poker account for any reason, then please contact us on support@tobet.com and we will do our best to help you with this.


I’m trying to register my account and I’m asked to verify my friend’s alias?

This means that there is another poker account (with the Prima Poker network) registered on your computer already. For security reasons we only allow one registration per computer, due to possible manipulation with multiple accounts.

Contact us on support@tobet.com and we will help you to register the new account manually.


How do I deposit money to my poker account?

Depositing money into your poker account is a two step process. First, you need to deposit money into your Tobet account. Then you need to transfer the money from your Tobet account to your poker account.

After depositing money into your Tobet account, open up the Tobet poker client. Once the client is open, click "Login" and then "Bank". The Poker Bank will then open. The money you have deposited from your sportsbook account will be displayed in the "TRANSFER FROM SPORTSBOOK" box on the left. To transfer money from Tobet to your poker account, enter the amount in the "Buy poker chips" field of the "TRANSFER FROM SPORTSBOOK" box on the left. Then click "Buy" and the amount will be transferred to your poker account and you are ready to play.  

Back to top


How do I withdraw money from my poker account?

Open the "Poker Bank". In the "TRANSFER FROM POKER" box on the right, enter the amount of chips you would like to cash out in the "Cash in poker chips" field. Then click "Cash In."

After this, log in to www.tobet.com and you will see the amount in your balance. Click "Payout" to transfer the money to your bank account. You will need to register your bank account before you can make a withdrawal.


Can I transfer money to another player (buddytransfer)?

Send an email to support@tobet.com from your registered email address and include the following details:

- Your alias and your friend’s alias

- The amount that you would like to transfer (in Euro)

- The answer to your "secret question". You can find this by checking your details on your sportsbook account.

-Also make sure that the money you would like to transfer is available on your poker account.


What sort of bonus does Tobet offer?

You will find more information about our current bonus offers here.


I have won a tournament but my winnings have not been paid out yet?

It may take up to 15 minutes from the end of the tournament until the prize is paid out to your account. Please contact us if the money should still not be on your account within this time period.


How can I find the password for a freeroll?

Some of the freeroll tournaments that Tobet offers are private tournaments; they require a password for you to be able to participate. These tournaments are arranged in cooperation with different societies and associations, and those organisations will provide a password to you if you are eligible to participate.

Tobet can not help you with passwords or any further information regarding this.

Back to top


QUESTIONS ABOUT CASINO


How do I play in the Casino?

Login to your Tobet account and click on Casino in the menu (click here if you don’t have an account). Choose one of the games that we offer, and click on the link to start playing.


How do I deposit money to my Casino account?

Depositing money into your casino account is a two step process. First, you need to deposit money into your Tobet account. Then you need to transfer the money from your Tobet account to your casino account.
To transfer money to your casino account, enter the amount in the "Buy chips" field and click on "Buy". The amount will be transferred to your casino account and you are now ready to play.


Can I play without spending money?

After clicking on Casino in the menu you will find the option "Play mode selection". To play with playmoney click on "Play for fun", and to play with real money click on "Play for real".


How do I play a tournament?

Login to your Tobet account and click on Casino in the menu.

You will find a link to our tournaments in the middle of the page. When a tournament starts there will be a new link available on this page, and simply follow this link to start playing.

Back to top


What happens if I loose my connection during the game?

You will not loose your money or any winnings if you loose your connection to our server during the game. All games are logged separately, and if an error should occur all the information will still be available.

If there is then error during the game, then please restart the game that you where playing and you will be able to continue from where you left.


The game doesn’t start when I click on the link?

To be able to play in our Casino you will need to have Java installed, you can download Java here.

Please also make sure to have the latest version of Flash installed, you can download Flash here.


Can I trust Tobet’s Casino?

All games in our Casino are based on a random generator which gives a 98 percent theoretical payback. Our supplier of Casino games, Net Entertainment, recently had a third party evaluate the random number generator and their conclusion was that it worked optimally.

Net Entertainment is a part of the Cherry group with almost 40 years of experience in this field.

Back to top